A patient walks in. At the insurance desk, a case opens and the pre-auth goes out, mail arrives, bills grow, papers pile up, portals wait and settlements come back short. Scroll, and walk the case through the floor.
The marigold plate marks the step you are on.
Opens at admission, or from the approval letter or mail. Pre-auth papers are checked against the payer’s list, and the clock starts when the request goes in.
A dropped approval letter fills the case. A pre-auth past the payer’s limit is flagged while it can still be chased.
Reads only a folder of known insurer senders and ties each mail to its case. Approvals record the amount; queries and denials move the pre-auth.
One folder of known senders, never the whole mailbox, and we never send. We don’t guess a match; unsure mail waits for a person.
Reads the interim bill and raises an alert the moment it crosses the approved amount. The desk sends the enhancement as it does today.
Most desks find the overrun at discharge, when it is too late. We flag it while an enhancement can still go in.
The case joins today’s discharge queue, and the desk sees at a glance which papers are in and which are still missing.
Nobody sorts papers by hand. Every page is read and filed under its type the moment it is uploaded.
Papers are checked against the insurer checklist with a live missing-items list, merged into one indexed PDF, and the discharge note is drafted.
Missing items show while you work, not after the insurer rejects. One indexed PDF replaces a stack of scans.
A side panel fills the pre-auth, discharge or claim screen and attaches files in the desk’s own logged-in browser. Status pages are read, never changed.
No bot and no stored passwords. It fills inside the desk’s own session, and a person always presses Submit.
The query mail becomes a task. A reply is drafted covering every part of it, with the right documents attached and ICU lines highlighted.
Every part of the query gets an answer, with its source page beside each line. ICU lines always get a second look.
The settlement letter is matched to bill lines and the bank credit (UTR). Every cut is marked likely wrong or looks fair, with its source line.
Every cut is checked, not sampled, and tied to the bank credit. Each one carries a verdict and the line it came from.
An appeal letter is drafted with evidence pages and tracked until the money lands, then added to the monthly report.
We follow the money until it lands, so the month ends with rupees recovered and a record of every appeal.
We prepare the pre-auth, build the discharge file, answer the insurer’s questions and check every payment. Your team only reviews and approves.
Scroll to walk the case
Upload three months of settlement letters and the bank statement. Every cut is matched to its credit and marked likely wrong or looks fair. The audit is free, and the desk’s routine doesn’t change while it runs.
₹3.8L of ₹8.1L in cuts look worth an appeal.